Frequently Asked Questions

What are your delivery options?

 

Free Delivery - within UAE on orders over DHs 200

Hey big spender. Our free delivery service will be with you within 1-5 working days. Your package will be sent using a courier and will require a signature. 

Standard Delivery - DHS 15 within UAE on orders below DHs 200

Orders sent using our standard service are delivered by SkyNet Worldwide Express or another courrier service (depending where you are). It shall generally be in your hands within 1-5 working days.

 

When can I expect my order to arrive?

 

We try our hardest to despatch all orders within 24 hours (depending on what time you placed yours). However it should arrive within 5 working days.

 

Something from my order is missing, What do I do?

 

Just get in touch and we’ll eagerly track down where it’s sneaked off to.

 

How do I cancel my order?

 

We all make mistakes, not to worry. Drop us an email or live chat and we’ll do everything we can to stop it. 

 

I've got promo code, where do I enter the code?

 

When you’re ready to checkout, just enter your code at the basket page.

 

How can sign up for the latest news and offers?

 

Just add your email to the newsletter subscribtion in the footer.